Q: What is the return/refund policy?
A: We provide 30 days unconditional, "no questions asked" money back guarantee if for some reason you are unsatisfied with the product. Top
Q: Can I use one licensed version on my desktop computer and on my laptop?
A: Yes, if both are your computers and one of them is a laptop- you can do that. Top
Q: When I will get my license key?
A: If you have paid using a credit card- you should receive unlock code instantly via e-mail. Top
Q: I forgot my registration code. What should I do now?
A: You can look it up here: http://www.regnow.com/cs/orderStatus or simply email us at support®deepburner·com. Top
Q: I need to download my product again and my download URL is expired, what do I do?
A: Contact us and we will help with the problem. Top
Q: Is my order secure? I do not see https:// and/or the security icon in the bottom of the browser.
A: The first page of the order process will not be secure because there is no sensitive information collected on the product description and pricing page. The second page and rest of the order process is secure, and you will see the's' added to http:// to create a URL that starts with https://www.regnow.com/... Top
Q: Why does "Register Now" (or "RN")appear on my credit card bank statement?
A: RegNow is a reseller that provides secure online ordering to allow consumers to purchase products online that are created by software companies (e.g. Astonsoft Ltd.). Since they are the company that processes the credit card transaction, their name appears on your statement. Top
Q: Can I order and not use a credit card? I would prefer to pay by check, wire, or PO.
A: If you are not comfortable ordering online with a credit card, you are welcome to choose an offline order option in the Payment Method section of the ordering form. RegNow accepts mail, fax, wire, and PO (if applicable) ordering options in addition to ordering online. They also provide phone orders through 24x7 order desk at 1-877-353 7297. Please note that all of the offline ordering options do have addition fees for processing. Top